FAQs -General

1. You are 18 years above and have the Govt. issued IDs and bank account if you wish to post or buy any item on SYCLES Co.

2. You will not post/upload inappropriate items which do not fall in any of the category

3. Creating a fake listing on the platform without having the item .

4. You can create a listing for your friends ,relative,Bosses if you need to manage their listing, but legal terms and transaction will be done with owner only .

5. Account /cart will be reset if you fail to pay for an item inquired or book by you ,We only guarantee for sale once payment is received from the Buyer .

6. Account /cart will be reset if you fail to provide items posed by you for sale , Buyer generally ask more questions and failure to respond any of the inquires will lead to reset account /listing .

7. Interfere in someone’s listing and defaming their post/listing on other social media handles .

8. Adhere to all the Policies and Terms mention on SYCLES Co.

9. You many not use SYCLES Co. for any other unrelated usage such as sending dummy messages or inquires, send bulk emails ,sent spam emails etc. on any of SYCLES Co. medium .

10. You should not use SYCLES Co. website for any harmful usage or by exposing to any kind of virus ,malware attack or use any data extracting /mining tool to gather information .

11. You should use your account judiciously and logging to others account or resetting password for anyone’s account should not be done.

12. Using SYCLES Co. logo, trademark, Intellectual property, data, content write up for personal or any commercial use without prior approval from SYCLES Co. is not permitted.

FAQs -Marketplace

A. How long does it take to respond to a query? - Team Sycles with reply within few hours or max one day.

B. Which Products are available on SYCLES website? - Pre-owned Bicycles, Accessories, Bike Components, Support Equipment, Wearables, Bulk Cycle Deals for NGO/ Companies.

C. What are your customer support hours? - Mon-Sat 10:30am to 07:00pm.

D. How to Post my bicycle for sale? -Send below details on What's app - Bike Make and Model ,Bike Year ,Bike Pic's ,Bike Video ,Kms Done ,Any Upgrade Done on Bike ,MRP ,Resale price ,Location ,Name ,Mail ID .

E. How do I contact the customer support team? - Call / WA on 91-9579774798 or email info@sycles.co ,We are to Help

F. Do we have repair or maintenance services? - No, we don't provide those services as of now. Please call Customer support for specials cases .

G. Do the bicycle come assembled? - Bicycle comes in Semi assembled form. Need to install wheelset, Handle Bar, Pedals and Seat Post etc.

H. Can I return a product? - Yes you can return a product which is damaged / Faulty or wrong product. There is no return policy for product's duly verified and approved by the buyer.

I. How can I trust SYCLES ? - We have been in the industry for the last 5 years and we have 5 Star Google Rating. We are registered company under Indian Company Acts and have valid GST No..

J. Do you offer customized Bicycles ? - Yes we provide customized bicycle kindly fill inquiry form on website.

K. How do I track my order ? - We ship through reputed courier services and you can track order using AWB number (Airway Bill Number).

L. Can I cancel or change my order ? - Yes we can change or cancel your order before Payment . There are no cancelation after the payment is done and item is packed, We don't accept change or mind or mood after making the payment ,so make a conscience decision while placing the order .

M. How is the payment method for pre-owned items? - We generally take 20% advance and balance before pickup. We accept Debit cards/ Credit card/ EMI/Pay later payment options on website' Payment Gateway.

N. Where is your office located ? - Our office is located in Malad West, Mumbai , INDIA . Click and and check Google Maps location .https://maps.app.goo.gl/m98h7ybbE6kkcHgY8

O. What about warranty ? Products with company warranty are applicable for resale items with help of 1st Owner. Products out of warranty are not applicable but are verified in working condition.

P. Can I take a test ride ? - If the bike is in your location we can facilitate test ride .

Q. Do we sell Bikes Parts and Accessories ? - Yes ,we sell Pre-owned parts and accessories, We can source specific items if required .

R. What types of Bikes are available ? - Road bike, MTB bike, Hybrid Bikes ,e-Bikes and mostly all Bicycles and Parts given by Riders for Sale .

S. Can I sell my Bicycle at later stage when purchased on SYCLES ? - Yes ,you can Buy /Sell bike on our platform ,the Resale price will be applicable based on market rates .

Any Further Query Contact :-

SYCLES Co.

75 ,Prasanna vastu ,bafhira nagar, marve road ,malad west ,mumbai -400095 , MAHARASHTRA , india

Tel no. +91 +919579774798

Email :- info@scyles.co

ww.Sycles.co