Return /Refund Policy

Last updated 1st FEB 2025 [Policies are updated without intimation or notices ]

We at SYCLES aim to provide a smooth hassle-free Marketplace experience. We intent to provide our customers with the best products at the best prices by Sellers. The Return and Exchange Policy offers you the option to return or exchange items purchased on www.Sycles.co on the receipt of the product, only if the product delivered by Seller is damaged or wrong item. If you choose to exchange the item for below valid reasons, you will be provided with a replacement of the item, (Conditions apply). However, an exchange is subject our discretion and to availability of similar items posted by other Sellers.

The valid reason may include below only and not pertaining to general likes and dislikes:-

1. Received damaged product - [ Damaged in transit or Damage product was sent]

2. Received wrong product - [ Different product as described on Website or communicated over email /Whatsapp ]

3. Didn’t received a product beyond delivery timelines -[ 2 weeks from the shown Delivery date ] .

Order cancellations

If you would like to cancel an order, you can call or email our customer support and provide details of the order you would like to cancel. If you cancel the order before the payment or product has been shipped, you will receive a complete refund from Us. No cancellation or refund is eligible for Product not accepted or not received due to close home /office when delivered within 2 weeks from Delivery date. You may contact respective Courier agency and collect the Product by Providing the shipment label/document .

The Pickup and Delivery timelines are informed and managed by the respective Courier companies and we are not liable for any delay or miscommunication in their shipment records ,We are a Marketplace and wish to provide a hassle free pickup and delivery but the actual Delivery process is handled by the Respective Courier Agency and the liability is upon them for effective Delivery .If there is a further delay of 2 weeks from the date of Delivery as per agency ,We issue a refund based on the terms and conditions .

There may be unforeseen events with the 3rd party companies/agencies and the liability is upon them and not on Sycles Co.

www.Sycles.co

Contact : +91 95797 74798

Email :- info@sycles.co

Address :-

SYCLES CO.

75 ,Prasanna vastu ,bafhira nagar, marve road ,malad west ,mumbai -400095 , MAHARASHTRA , india

Returns Procedure

Please contact our Customer Support to initiate a return and log a complaint.

In case of a replacement, the customer will have to self-ship the product to the shipping address The payment will be made to the customer through NEFT. The Payee name has to be confirmed by the customer while logging a complaint; else, the refund will be on hold.

While sending the self-shipment product, customer has to ensure that he marks a tick in the check box related to either replacement or refund in the invoice sent along with the product.

Note : Please do not share your ATM and Web PIN to anyone, also do not write such information anywhere on your card or on any document.

Conditions for return

-Products should be unused

-Products should be returned or exchanged in their original packaging along with original tags, labels, instruction sheets ,invoices . It must be packed in the original box as well and returned, and should not be broken or tampered with.

-If the product has a gift associated with it, the gift has to be returned along with the product in original condition

-For all purchases where a discount voucher or promotion code is used, the refund amount shall exclude the discount applied

Replacement Procedure

-In the unlikely event that any product you received from us is damaged / defective /wrong item or Box

-Please do not accept delivery of the item if the outer packaging appears damaged ,Wrong or any way tampered with.

-If there is a product mismatch, replacement is possible.

-If after you open the packaging, you discover that the item is damaged, you can return the product to us for a replacement.

-Please contact our customer support for initiating the replacement and send us the images / snapshots of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.

-Please note that we cannot promise a replacement for all products as it will depend on the availability of similar items and replacement product. In such cases, we will offer only a refund.

Refund Procedure

In case of online refund, it will be credited to the same account where the transaction has been made by the customer. If you opt for having the money transferred back to the source of transaction, it may take up to 10-15 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by www.Sycles.co

Other Return Terms

In cases where product is returned to origin, if customer has paid online and not received the Product , the product will be reshipped once more. If it is returned to origin the second time, the product will neither be reshipped nor will the amount be refunded.

In case shipments get untraceable / lost, in case of online orders, another shipment or refund will be initiated, but with a few days delay.

Please ensure for the return to be received at our end from the customer within 14 days from the last day of our communication. Failing which the complaint will be closed and www.Sycles.co is not liable for replacement/refund in such cases.

Liability

All liability is upon the receiver when the Product is shipped to his respective addresses and attempted to deliver within 2 weeks from the shown Delivery Date ,Even after using the Product the liability is upon the user for any repairs if required or there are any electrical failures .Used product dont carry warranty and guarantee and the liability is solely upon the receiver /buyer .

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Address :-

SYCLES CO.

Email :- info@sycles.co

www.Sycles.co

Call /WA - +91 95797 74798

75 ,Prasanna vastu ,bafhira nagar, marve road ,malad west ,mumbai -400095 , MAHARASHTRA , india